The Petabis Organics Guarantee
Your Satisfaction is our Commitment
We promise with Petabis Organics products we are confident you will be completely satisfied.
If you’re not completely satisfied with our products, simply obtain a return merchandise authorization number (RMA) and return your unused and unopened product within 30 days of receipt for a full refund of your purchase price (less S&H).
We apologize that you are not completely satisfied and that you must pay return shipping of the remaining product. We will diligently address your concerns. Please ensure proper handling and/or refrigeration/storage instructions of our products prior to returning.
Petabis Organics will issue a refund of the purchase price on any unused and unopened product postmarked within 30 days of receipt. Credits will be issued only to the account used for the original purchase.
You must return the remaining product in its original, unopened packaging to qualify for a refund. Only one refund may be requested per customer per shipment. Once we receive your return, please allow up to four weeks for processing. Refunds will be applied within 14 days after your return is processed but may not appear on your statement for one to two billing cycles. Customers are responsible for shipping costs to return product.
All returns require a Return Authorization Number, which can be obtained from a member of our Customer Service Team at firstname.lastname@example.org.